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Frequently Asked Questions
Straight answers to the questions teams ask before putting AI agents into production.
Yes. Plans change instantly from your workspace settings. Upgrades are prorated for the rest of the billing cycle, and downgrades take effect at your next renewal with no lost data.
Every agent has a ranked list of models. If the primary model times out, hits a rate limit or returns an error, EklowLab retries the request on the next model within milliseconds, so your workflow keeps running.
Yes. Models are configured in the EklowLab dashboard, not in your codebase. Change the provider or version for any agent and the new routing goes live on the very next request.
The SDK adds only a few milliseconds per call. Requests go to the nearest edge region, and caching, retries and logging run in the background so they never block a response.
Enterprise plans can run the orchestration layer inside your own cloud or VPC. Prompts and data never leave your infrastructure, and you keep the same dashboard and analytics.
All data is encrypted in transit and at rest, access is managed with role-based permissions, and your prompts and outputs are never used to train models. SOC 2 Type II reports are available on request.